Frequently Asked Questions: Answering your questions
Here you will find answers to our customers' most frequently asked questions. If you do not find what you are looking for, please do not hesitate to contact our customer service team. For your convenience, links to the relevant policies are provided in each section.
Ordering
To place an order, simply browse our products, select the item you wish to purchase, and add it to your cart. Once you're ready to checkout, click on your cart and enter your personal details, such as your name, email, and shipping address. After that, select your preferred payment method and enter any required details associated with that payment method. Finally, click "Place Order" to complete your purchase.
Orders can only be changed or canceled within 24 hours if they haven’t been shipped. After this period, please refer to our Returns & Refund Policy for returning unwanted items. Contact our support team for assistance with order changes.
Once your order is dispatched, you’ll receive a tracking link via email. You can also track your order on our website through our Track Your Order page.
For more details, refer to our Shipping Policy.
Payment
Credit & Debit Cards:
We accept the following major cards:
Visa; Mastercard; American Express; Maestro;
For quick and easy payments, you can also use:
Apple Pay; Google Pay.
Yes, your payment information is securely processed. We use trusted payment methods that comply with the highest security standards, ensuring that your data is encrypted and protected throughout the transaction process.
Returns & Refunds
We offer returns on eligible items within 30 days of receiving your order. Returned items must be unused, unworn, and in their original condition, including original packaging and tags. All returns are handled through our customer support team to ensure the correct process for each order. For full details, please refer to our Returns & Refund Policy.
To initiate a return, please contact us trough the page indicated contact us , with your order number and reason for return. Our team will review your request and provide the appropriate return instructions. Please do not send items back without contacting us first.
Once a returned item has been received and reviewed, approved refunds are processed within 7 business days. Refunds are issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos of the issue. Our customer support team will assist you with the appropriate resolution, which may include a replacement or a refund.
Contacting Julia Mérida
Contact Information:
If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.
Customer Support
Contact: Contact Us
Customer service hours:
Monday to Friday: 10:00 AM – 20:00 PM GMT (UTC+0),
We aim to respond to all enquiries within 1–2 business days.
Can I provide feedback or suggestions?
We welcome feedback! If you have suggestions or comments on how we can improve, please contact us.
For further assistance, visit our Contact Us page.
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We hope this FAQ answers your questions. For any other inquiries, don’t hesitate to reach out to our support team. Thank you for choosing Julia Mérida, and we look forward to serving you!